Last Updated: June 2026

Total Healthcare Solutions Pvt Ltd ("Total Healthcare Solutions", "we", "our", or "us") is committed to protecting and respecting your privacy.

We provide healthcare, care staffing, domiciliary care, support services, and related healthcare services throughout the United Kingdom.

Registered Office:

Total Healthcare Solutions Pvt Ltd
21 Exchange Street
Retford
DN22 6BL
United Kingdom

Email: admin@totalhealthcaresolutions.co.uk
Telephone: 07378 393555

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

We are committed to ensuring that personal information is:

• Processed lawfully, fairly, and transparently.
• Collected for specified, legitimate purposes.
• Adequate, relevant, and limited to what is necessary.
• Accurate and kept up to date.
• Retained only for as long as necessary.
• Protected by appropriate technical and organisational security measures.

If you have any questions about this Privacy Policy or how your personal information is processed, please contact us:

Privacy Officer
Total Healthcare Solutions Pvt Ltd
21 Exchange Street
Retford
DN22 6BL
United Kingdom

Email: admin@totalhealthcaresolutions.co.uk
Telephone: 07378 393555

Depending on your relationship with us, we may collect the following information:

• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Identification documents
• Employment history
• Professional qualifications
• DBS information where required

For healthcare and care provision purposes, we may process:

• Medical information
• Health conditions
• Care requirements
• Medication information
• Mobility requirements
• Mental health information
• Disability information
• Care plans and risk assessments

We only collect and process special category data where permitted by law and necessary for healthcare or social care purposes.

When you enquire about or receive our services, we may collect:

• Contact information
• Care requirements
• Medical history relevant to care delivery
• Information about family members or authorised representatives
• Risk assessments
• Care records and notes
• Service reviews and feedback

We use this information to:

• Assess care requirements
• Deliver safe and effective care
• Manage appointments and scheduling
• Monitor service quality
• Meet legal and regulatory obligations
• Communicate with healthcare professionals where appropriate

Failure to provide certain information may affect our ability to provide services safely.

Where family members, legal representatives, attorneys, or next of kin are involved in a person's care, we may collect:

• Contact details
• Relationship to the service user
• Communication preferences
• Information necessary for care planning and safeguarding

This information is used solely to support the delivery of care and fulfil legal obligations.

Where necessary and lawful, we may share information with:

• General Practitioners (GPs)
• NHS services
• Hospitals
• Community healthcare providers
• Social workers
• Emergency services
• Local authorities
• Regulatory bodies

Information is shared only where necessary for healthcare delivery, safeguarding, legal obligations, or vital interests.

Where applicable and authorised, we may access healthcare information through NHS-approved systems such as GP Connect for the purposes of direct patient care.

Access is limited to authorised personnel and only where required to support healthcare delivery.

If you apply for employment with Total Healthcare Solutions, we may collect:

• CV and application forms
• Contact details
• Employment history
• Qualifications and certifications
• References
• Right-to-work documentation
• DBS checks
• Professional registrations
• Interview notes

For successful applicants, this information forms part of the employment record.

For unsuccessful applicants, personal data will normally be retained for up to six months unless otherwise required by law.

For employees and agency workers, we may process:

• Payroll information
• Pension information
• Tax information
• Attendance records
• Training records
• Performance records
• Occupational health information
• Disciplinary and grievance records
• Emergency contact information

This information is used to administer employment relationships and comply with legal obligations.

When you visit our website, we may collect:

• IP address
• Browser information
• Device information
• Website usage data
• Cookie preferences

This information helps us improve website performance, security, and user experience.

When you submit an enquiry through our website, email, or telephone, we may collect:

• Name
• Contact details
• Details of your enquiry
• Information relevant to the services requested

We use this information solely to respond to your enquiry and provide requested services.

Our website uses cookies to:

• Enable essential website functionality
• Improve website performance
• Analyse visitor behaviour
• Support security and fraud prevention
• Improve user experience

Where required by law, we obtain consent before placing non-essential cookies on your device.

You may manage cookie preferences through your browser settings or our website cookie banner.

With your consent, we may send:

• Service updates
• Healthcare information
• Recruitment opportunities
• Company news
• Promotional materials

You may withdraw consent or unsubscribe at any time using the contact details provided or the unsubscribe link within communications.

We do not sell personal information to third parties.

We process personal information under one or more of the following legal bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Public health and healthcare provision
• Legitimate business interests

Special category health data is processed in accordance with Article 9 UK GDPR and relevant healthcare legislation.

Retention periods vary depending on the purpose of processing and applicable legal requirements.

Typical retention periods include:

Up to 8 years following the end of care services or longer where required by law or regulation.

Up to 6 months for unsuccessful applicants.

Typically 6 years after employment ends, unless legal obligations require longer retention.

Normally retained for up to 12 months.

Where retention periods expire, information is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect personal information, including:

• Secure systems and databases
• Encryption where appropriate
• Access controls
• Staff confidentiality agreements
• Cybersecurity measures
• Regular compliance reviews

Only authorised personnel have access to personal information necessary for their role.

We primarily store and process personal information within the United Kingdom and European Economic Area.

Where information is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

We may use carefully selected third-party providers for:

• IT services
• Payroll administration
• Recruitment systems
• Cloud storage
• Professional advisers
• Regulatory compliance services

All third-party providers are required to process personal information securely and in compliance with applicable data protection laws.

Under data protection law, you have the right to:

Request a copy of the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of personal information where legally permissible.

Request restriction of processing in certain circumstances.

Receive personal information in a machine-readable format where applicable.

Object to certain types of processing, including direct marketing.

Request human review of decisions made solely by automated means.

To exercise any of these rights, please contact our Privacy Officer.

If you are concerned about how we handle your personal information, please contact us first so that we can investigate and resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

The latest version will always be available on our website and will include the date of the most recent revision.

Total Healthcare Solutions Pvt Ltd

21 Exchange Street
Retford
DN22 6BL
United Kingdom

Email: admin@totalhealthcaresolutions.co.uk
Telephone: 07378 393555